Management
Teneo's Management solutions address both infrastructure and application management issues such as:
- How to use a map view of the network to quickly pinpoint failed devices.
- Ensuring compliance with corporate governance by using a central store of critical device configurations.
- How to quantify how much latency servers, network and clients are contributing to applications transactions
- Guaranteeing critical systems bandwidth to ensure the WAN reflects business priorities.
- Consolidating applications back to the datacentre because their use can be monitored over the WAN.
Teneo works with leading Management solution providers including Castle Rock, Plixer, Alantis Software, NNT, Fluke Networks and Allot.
Plixer's Scrutinizer provides visibility into the entire wide area network without deploying probes or agents. Instead Scrutinizer collects NetFlow data from Cisco routers and End-user response time data from switches. With this data you can know who is using which application, on what link, when it’s being used and what the end-user is experiencing.
SNMPc from Castle Rock will allow the user to manage any device with SNMP including routers, switches and servers. When events occur, alarms can be sent to mobile phones or email addresses ensuring that the helpdesk is the first to know about LAN issues. SNMPc will also provide reports on LAN capacity and errors which will point to over utilized switch ports or where cabling is causing LAN errors.
NotificationWorks and PageManager Pro from Atlantis Software modules for SNMPc enable customers to enjoy a greater flexibility in managing alarms and distributing actions to support teams.
Change Tracker from NNT allows you to centrally back up the configuration of network devices, quickly see what configuration changed when something goes wrong and revert back to the last known good state.
Change Tracker integrates with Castle Rock SNMPc and protects the network from any issues that may arise from status changes or configuration problems - one of the main reasons for network problems occurring. Devices can be directly imported from SNMPc maps to Change Tracker and Change Tracker alarms are imported into the SNMPc Event Log. This means that SNMPc map devices can change colour when Change Tracker provides an alert.
Where a network is running critical applications and is based on more complex transport technologies such as MPLS then a more comprehensive management tool is required. Visual UpTime from Fluke Networks gives detailed reporting, troubleshooting and SLA statistics. Traffic profiles can be analyzed to 1 second granularity to determine if your carrier SLA is being adhered to and whether your network is sized appropriately. UpTime also allows users to determine who is using the WAN and with which applications. When problems occur it is easy to determine whether the fault lies with the application, local loop, backbone carrier or the router. Improving MTTR is one of the key reasons why UpTime is used by many carriers across the globe.