Atlantis Software
NotificationWorks, with the Castle Rock SNMPc adapter, brings a modular solution to users, enabling them to pick and choose the Alerting and Alarming capability that fits their needs. The software is an important and invaluable addition to Castle Rock SNMPc and other network management platforms (including ‘Cisco Works’ and ‘ManageWise’). The NotificationWorks and PageManager Pro modules enable customers to enjoy a greater flexibility in managing alarms and distributing actions to support teams. PageManager is a multi-threaded 32-bit Application Module for Windows 95, 98 and NT/2000, providing a low cost advanced alarm monitoring and notification utility. Using 24hour-7day scheduling, critical network alarms can be quickly identified and forwarded to the scheduled network personnel, ensuring that network downtime is kept to a minimum. The alarm messages can be forwarded to alphanumeric pagers, e-mail addresses, and/or mobile phones. PageManager even provides a detailed log report of all sent alarms.
Teneo’s Technical Manager, Marc Sollars, explores some of the key advantages of NotificationWorks’ PageManager Pro module:
“The initial set-up of Service Providers and Users is a lot more straightforward within PageManager Pro due to its ‘quick Start’ feature and the predefinition of all the major UK Service providers.
“The integration with SNMPc is seamless; PageManager Pro reads the SNMPc Error Log, enabling all the events to be set-up within SNMPc with the decision of which alarms are sent to engineers via email and SMS configured within PageManager Pro.
“Teneo’s technical support department is often asked if SNMPc can wait to see if a problem resolves itself (e.g. WAN link bouncing) before sending an SMS or email message, thus sending only relevant and important messages to an engineer. PageManager Pro achieves this through its Alarm Correlation and Downstream filtering functionality. For example, if a “WAN link failure” alarm arrives, the alarm can be set to wait for a “WAN link up” alarm to arrive. Only if this second message doesn’t arrive within the defined time period is the “WAN link failure” alarm message released. In contrast, Air Messenger Pro and SNMPc would send all the ups and downs when they happened.
“Scheduling when alarms are sent and to which member of staff is also made easy within PageManager Pro. Network personnel can be assigned by days and times on a 24/7 calendar. The software enables the user to make someone unavailable on a specific date and time and assign another engineer to provide coverage. An extra alarm message is also available to inform the paged engineer for whom they are covering e.g. ‘(Cover for Marc) WAN link is down’.”
TRAINING AND SUPPORT
Teneo provides a wide range of support services for Atlantis Software products including installation, maintenance and training. In addition, Teneo offers comprehensive technical support. For more information please visit our support section at http://www.teneo.co.uk/support.