Support Questionnaire

Please read our Privacy Policy for information on how we use your data.

Please complete the form below.

Salutation
Firstname
Surname
Company
Email
Tel
1. How helpful and courteous do you find our Technical Support staff? Excellent
Good
Fair
Poor
V Poor
2. How knowledgeable do you find our Technical Support staff? Excellent
Good
Fair
Poor
V Poor
3. How often do you place support calls? Weekly
Monthly
Occasionally
Never
4. How quickly are your support calls responded? < 2 hours
< 24 hours
> 24 hours
5. Are your calls predominantly of an enquiry nature or to log a fault? Mainly Enquiry
Mainly Fault
Both
6. Overall how would you rate our Sales Service? Excellent
Good
Fair
Poor
V Poor
7. Overall how would you rate our Technical Support? Excellent
Good
Fair
Poor
V Poor
8. Overall how would you rate our Administration? Excellent
Good
Fair
Poor
V Poor
9. How would you like us to contact you in the future? Mail
Email
Web
Phone
10. Would you like to receive the Teneo monthly newsletter? Yes
No
11. Do you have any outstanding issues that should
have been dealt with?
12. If you have any further comments which can
help us improve our service, please include them below:-

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